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Dickies Tiles reserves the right to modify prices at any time, if it is considered proper for reasons beyond its
control for market reasons,
DEADLINES FOR ACCEPTANCE OF CLAIMS
will only be accepted if reported in writing within 48h from being received at destination.
Photographic evidence of damages must be included.
All claims are given a claim number which is available on request
Claims or refunds once the material has been installed will not be accepted, being Dickies Tiles exempt from
any responsibility in the regard.
Incidences related to quality
The customer must sufficiently justify and defect that can be attributed to Dickies Tilesbefore 30 days
from products being received and always before installing the material. Dickies TIles takes no
responsibility once goods have been installed. In the case of a quality problem the product will be
Incidences related to stock breakages
stock breakage, the customer must notify Dickies Tileswithin 48 hours with photographic evidence, and
replacements will be sent
RETURN OF PRODUCT AT CUSTOMER’S WILL
1. Not over 14 days from delivery date
2. The effective return is made before 14 days after the written communication by the
customer of their intention to do so.
3. Material returned is received at our warehouse in perfect condition.
4. Transport cost is assumed by the customer.
5. Only 75% of the returned material value will be credited as there is a 25% re-stocking charge
6. No amount will be credited if any of the previous conditions is not met.
7. Returns of cancelled or discontinued products will not be accepted under any
DEFINING CLAIMS REASONS
Errors when processing or preparing orders
. TRANSPORT ARRANGED BY Dickies Tiles: Dickies Tiles uses two external companies for delivery of parcels
and pallet orders. Dickies Tiles takes no responsibility of delay of goods when using external companies.